RETURNS & REFUNDS
Last updated: 22 September 2026
EN · DE · PT · RU
ENGLISH1. Your 14-day right of withdrawal
If you are a consumer buying at a distance, you normally have 14 days from the day after you, or a person nominated by you, receives the artwork to withdraw from the purchase without giving a reason. To exercise this right, send a clear statement to rogb.gallery@gmail.com before the 14-day period expires. Include your name, order number, artwork and receipt date.
2. Returning the artwork
After notifying us, send the artwork back within 14 days. Return instructions and the return address will be provided by email. Do not send a return without contacting us first. The artwork must be handled only as necessary to inspect it and should be returned with all certificates and accessories.
3. Return costs are paid by the customer
For a change-of-mind withdrawal, the customer pays the direct cost of return shipping, suitable protective packaging, insurance and tracking. Because original art may be large, heavy or fragile, these costs can be significant. We strongly recommend a tracked and fully insured service. The customer is responsible for loss or damage during the return transit until delivery to us.
4. Refunds
We refund the price paid and the cost of the least expensive standard delivery option offered for the original order. Additional delivery costs caused by choosing a more expensive service are not refundable. The refund is made using the original payment method unless otherwise agreed and without undue delay, no later than 14 days after we are informed of the withdrawal. We may withhold the refund until the artwork is received or you provide reliable evidence of return, whichever occurs first.
5. Reduction for diminished value
You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the artwork’s nature and condition. Please reuse the original protective packaging where possible and follow the packing instructions we provide.
6. Exceptions
The statutory withdrawal right may not apply to artworks made to the customer’s specifications, clearly personalised or specially commissioned. This exception will be identified before purchase. Nothing in this section limits rights relating to defective, damaged or misdescribed goods.
7. Damaged, defective or incorrect artwork
If an artwork arrives damaged, defective or materially different from its description, contact us promptly at rogb.gallery@gmail.com. Include the order number, photographs of the artwork, the external and internal packaging, and a description of the issue. Keep all packaging. Where the claim is valid, ROGB ART will arrange an appropriate remedy and bear reasonable return costs as required by law.
8. Cancellations before dispatch
If you ask to cancel before dispatch, we will normally cancel and refund the order where processing has not made cancellation impossible. For commissioned or personalised work, any agreed non-refundable stage and the statutory rules applicable to the order will apply.
9. How to contact us
Email: rogb.gallery@gmail.com. Seller: Roman Golovachev, Empresário em Nome Individual, NIF 308468171, Rua João Amaral, Lote 22.1.2, Piso 5 DTO, 1750-423 Lisboa, Portugal.
DEUTSCH
Die deutsche Fassung wird vor dem Start der deutschen Website veröffentlicht.
PORTUGUÊS
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РУССКИЙ
Русская версия будет опубликована перед запуском русскоязычного сайта.